Relevance verified: 2026-04-23
What This Policy Covers
When you visit prismcasino-canada.com, the website places small text files on your device. These files are called cookies. This Cookie Policy explains what types of cookies Prism Casino uses, why we use them, and what options you have to control them.
This policy applies to all visitors and registered players accessing our website from Canada, including residents of British Columbia, Quebec, Ontario, Alberta, and all other provinces and territories. It should be read alongside our Privacy Policy and Terms and Conditions.
Prism Casino operates in compliance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA), British Columbia’s Personal Information Protection Act (BC PIPA), and Quebec’s Act Respecting the Protection of Personal Information in the Private Sector as amended by Law 25. These laws shape how we collect, use, and disclose information gathered through cookies and similar technologies.
What Cookies Are
A cookie is a small data file that a website stores in your browser or on your device when you visit a page. Cookies are widely used to make websites work properly, remember your preferences, and give website operators insight into how their platforms are being used.
Cookies can be first-party, meaning they are set directly by prismcasino-canada.com, or third-party, meaning they are set by external services operating on our behalf. They can also be session cookies, which expire when you close your browser, or persistent cookies, which remain on your device for a defined period.
Beyond cookies in the traditional sense, we also use similar technologies such as web beacons, pixels, and local storage objects. For clarity, any reference to “cookies” in this policy includes these related technologies unless stated otherwise.
Why Consent Matters in Canada
Under PIPEDA, meaningful consent is required before collecting and using personal information. For cookies that go beyond what is strictly necessary to operate the website, this means we obtain your consent before activating them.
Quebec residents are afforded additional protections under Law 25. Since September 2023, website operators serving Quebec users must obtain explicit consent before deploying non-essential cookies, regardless of the visitor’s browser settings. Prism Casino honours this requirement for all Canadian visitors, not just those in Quebec.
When you first visit our website, you will be presented with a cookie consent notice. Essential cookies are active by default because they are required for the site to function. All other categories are inactive until you give your consent. You may change your preferences at any time by accessing the cookie settings available in the footer of every page.
Categories of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for prismcasino-canada.com to function and cannot be switched off. They allow core services such as account login, session management, security verification, and page navigation to operate correctly. Without them, you would not be able to use features like your player account, deposit and withdrawal tools, or the responsible gambling controls available at Responsible Gambling.
Because these cookies do not collect personal information for marketing or profiling purposes, your consent is not required for them under PIPEDA or Law 25. They are placed automatically upon every visit.
Examples of what strictly necessary cookies do:
- Maintain your authenticated session while you are logged in
- Remember items added to your account queue during a visit
- Prevent cross-site request forgery and protect your account
- Load the correct language version of the site based on your browser setting
- Enforce age verification controls and jurisdictional access rules
Functional Cookies
Functional cookies allow the website to remember choices you have made in order to provide a more personalised experience. These are not essential to the core operation of the site but improve usability in a meaningful way.
Examples of what functional cookies do:
- Remember your language or currency preferences between visits
- Store your display settings such as game view or lobby layout
- Keep track of your game history for quicker access on return visits
- Recall whether you have previously acknowledged specific promotional notices
Functional cookies do not track your behaviour across external websites. Data collected through these cookies remains on your device or on our secure servers and is not shared with third parties for advertising purposes.
Analytics and Performance Cookies
Analytics cookies help us understand how visitors interact with prismcasino-canada.com. This includes information about which pages are visited most often, how long users spend on different sections, and where technical errors may occur. The purpose is to improve the overall quality and reliability of the platform.
Data collected through analytics cookies is aggregated and does not identify you as an individual. However, because this data is technically personal information under Canadian privacy law, your consent is required before these cookies are activated.
We use analytics tools provided by third-party providers. Where these providers process data outside Canada, we ensure that adequate contractual safeguards are in place to meet the requirements of PIPEDA Schedule 1 and the cross-border transfer provisions of Law 25.
Examples of what analytics cookies collect:
- The pages you visit and the order in which you visit them
- The type of device, operating system, and browser you are using
- The general geographic region from which you are accessing the site (province level only)
- Error reports and load time data
Marketing and Targeting Cookies
Marketing cookies track your browsing activity in order to deliver advertisements that are relevant to your interests. This includes ads you may see on third-party websites after visiting prismcasino-canada.com, as well as retargeting campaigns that recognise you as a returning visitor.
These cookies are the most privacy-sensitive category. Under Law 25 and PIPEDA, explicit, informed consent is required before we activate them. If you do not consent to marketing cookies, you will not receive targeted advertising from Prism Casino across other websites, and your visit to our site will not be shared with advertising networks for this purpose.
Where marketing cookies involve the transfer of personal information to third-party advertising networks, we ensure those partners are contractually bound to use the data only for the purposes for which you consented.
Prism Casino does not sell personal information to advertisers. Marketing cookies are used to promote our own services to individuals who have already shown interest in what we offer and who have given their permission for this type of activity.
Third-Party Cookies
Some of the cookies placed on prismcasino-canada.com are set by third-party service providers who help us operate the platform. These third parties may include analytics providers, payment processors, live chat support tools, game providers, and advertising platforms.
Third parties that set cookies on our site are contractually required to follow applicable Canadian privacy standards and to use the data they collect only for the purposes we have authorised. They do not use cookies placed through our site to build independent advertising profiles unless you have separately consented to their own terms.
You can find more information about the privacy practices of these providers through their own documentation. Common third-party providers operating on this site may include:
- Google Analytics, for aggregated website usage data
- Cloudflare, for website security and performance
- LiveChat, for real-time customer support interactions
- Payment gateway providers, for secure transaction processing
If you have questions about a specific third-party technology in use, contact us at support@prismcasino-canada.com.
How Long Cookies Are Retained
The length of time a cookie remains active depends on its type and purpose.
Session cookies are deleted as soon as you close your browser. They hold no data beyond the end of your active visit.
Persistent cookies remain on your device for a fixed period. The duration varies by purpose:
- Functional preference cookies typically remain active for up to 12 months
- Analytics cookies are generally retained for between 6 and 26 months, depending on the provider
- Marketing cookies are usually set for periods ranging from 30 days to 13 months
You can remove persistent cookies from your device at any time through your browser settings. Doing so may affect how the website functions on your next visit.
Your Rights as a Canadian Resident
Visitors and players accessing prismcasino-canada.com from Canada have specific rights regarding their personal information, including data collected through cookies.
Under PIPEDA and BC PIPA, you have the right to:
- Access personal information we hold about you collected through cookies
- Request correction of inaccurate information
- Withdraw your consent to non-essential cookies at any time
- Ask us to explain how cookie-derived data is being used
Under Quebec Law 25, residents of Quebec have additional rights including the right to data portability and the right to be informed of any automated decision-making that affects them. If you are a Quebec resident and have questions about how these rights apply to your use of prismcasino-canada.com, please reach out to us directly.
To exercise any of these rights, submit a written request through our Contact page or by emailing support@prismcasino-canada.com. We will respond within 30 days in most cases. Complex requests may require up to 60 days, in which case we will notify you of the extension and the reason for it.
How to Manage Your Cookie Preferences
Through our consent tool
The easiest way to manage your cookie preferences is through the consent banner that appears on your first visit to the site. You can return to this tool at any time by clicking the “Cookie Settings” link in the footer. From there, you can toggle individual cookie categories on or off.
Please note that withdrawing consent does not affect the lawfulness of data collected before your withdrawal. It means that cookies in the relevant category will be deactivated going forward.
Through your browser settings
All major browsers provide built-in tools for managing cookies. Depending on your browser, you can block all cookies, block only third-party cookies, or delete cookies already stored on your device. The following links will take you to the relevant settings pages for the most common browsers:
- Chrome: Settings > Privacy and Security > Cookies and Other Site Data
- Firefox: Settings > Privacy and Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Edge: Settings > Cookies and Site Permissions > Cookies and Site Data
Blocking all cookies will prevent some parts of prismcasino-canada.com from working correctly, including account login and session retention.
Through opt-out tools
If you want to opt out of interest-based advertising specifically, you can do so through the Digital Advertising Alliance of Canada at youradchoices.ca, or by using opt-out tools provided by individual advertising networks.
Age Restrictions
Prism Casino is an 18-and-over platform. Our cookie practices, including any marketing activity, are never directed at individuals under the age of 18. If you believe a minor has accessed our website or provided personal information through it, contact us immediately at support@prismcasino-canada.com so we can take appropriate action.
Changes to This Policy
We may revise this Cookie Policy to reflect changes in technology, law, or how we operate the website. When we make changes, the updated version will be published at prismcasino-canada.com/cookie-policy. If the changes are significant and affect how we handle personal information in a way that requires renewed consent, we will notify you directly.
Continued use of the website after any update constitutes your acknowledgement of the revised policy.
Contact Us
If you have questions, concerns, or requests relating to this Cookie Policy or the way your personal information is handled on prismcasino-canada.com, you can reach us through the following channels:
- Prism Casino Bentall Centre, 1055 Dunsmuir Street Vancouver, BC V7X 1L3 Canada
- Email: support@prismcasino-canada.com
- Phone: 1-866-887-7476
- Contact form: prismcasino-canada.com/contact-us/
If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca, with the Office of the Information and Privacy Commissioner for BC at oipc.bc.ca, or, if you are a Quebec resident, with the Commission d’acces a l’information at cai.quebec.gouv.qc.ca.