Relevance verified: 2026-04-23
Prism Casino is committed to operating with full legal transparency and in strict compliance with the requirements of its applicable licence and the regulatory framework governing online gaming. This page provides authoritative information regarding the legal basis on which Prism Casino offers its services to players in Canada, including details of the licensing authority, regulatory obligations, data protection standards, responsible gambling commitments, and the procedures available for the resolution of disputes.
Players are encouraged to read this page in its entirety. Participation in any gaming activity offered through this platform constitutes acceptance of the terms and conditions set out herein and in all related legal documents.
Operator and Licence Details
Prism Casino operates under Online Gaming Licence No. 3-102-353154, issued by the Curaçao Gaming Authority (CGA), the competent regulatory body established pursuant to the National Ordinance on Games of Chance (Landsverordening op de Kansspelen, P.B. 2024, no. 157) (“LOK”), which came into force on 24 December 2024.
The CGA is a government authority of Curaçao, an autonomous country within the Kingdom of the Netherlands, and is responsible for licensing, supervising, and regulating all online gaming activities conducted in or from Curaçao. The CGA acts as the sole licensing authority for remote gaming under the LOK, replacing the prior multi-tier sublicensing model in its entirety.
The licence held by Prism Casino is a B2C (Business-to-Consumer) Online Gaming Licence covering casino games of chance, including RNG-based table games, video slots, live dealer products, and all ancillary gaming categories offered through the platform. This licence authorises the lawful provision of interactive gaming services to eligible players in permitted jurisdictions, subject to ongoing compliance with all applicable conditions imposed by the CGA.
The registered correspondence address for player and regulatory communications is:
Prism Casino Bentall Centre, 1055 Dunsmuir Street Vancouver, BC V7X 1L3 Canada
Email: support@prismcasino-canada.com Telephone: 1-866-887-7476
Territory of Services and Age Restrictions
Prism Casino provides its services exclusively to adult individuals who meet the minimum legal age requirement of 18 years of age. No person under the age of 18 is permitted to register an account, access the platform’s gaming content, or conduct any financial transaction through this website. Age verification is conducted as part of the account registration process and may be repeated at any subsequent stage at the operator’s discretion.
Prism Casino does not accept players from jurisdictions where online gambling is prohibited under applicable local law. Players are solely responsible for ensuring that their participation in online gaming is lawful under the laws of the jurisdiction in which they reside or are located at the time of play. The operator reserves the right to restrict or terminate access to the platform in the event that a player is found to be accessing the service from a prohibited territory.
Anti-Money Laundering and Know Your Customer Policy
Prism Casino maintains a comprehensive Anti-Money Laundering (AML) and Know Your Customer (KYC) programme in full compliance with the requirements of the LOK and the supervisory expectations of the CGA, which serves as the designated AML/CFT supervisor for online gaming activities licensed in Curaçao, operating in conjunction with the Financial Intelligence Unit (FIU) of Curaçao.
Identity Verification. All players are required to verify their identity prior to the processing of any withdrawal request and may be required to do so at registration or at any point during their use of the platform. Acceptable forms of identification include government-issued photographic identification (such as a passport or driver’s licence), proof of residential address (such as a recent utility bill or bank statement), and, where applicable, documentation confirming the source of funds.
Transaction Monitoring. The operator applies automated and manual transaction monitoring procedures to identify patterns of activity that may be indicative of money laundering, terrorist financing, or other financial crimes. Transactions that are identified as unusual or suspicious are reported to the relevant financial intelligence authority in accordance with applicable legal obligations.
Risk-Based Approach. The operator applies a risk-based approach to customer due diligence, with enhanced due diligence procedures applied to customers who present a higher risk profile based on transaction behaviour, geographic factors, or other relevant indicators.
Record Retention. Player account records, transaction data, and verification documentation are retained for the periods prescribed by applicable law and regulatory guidance.
Data Protection
Prism Casino collects, processes, and stores personal data in accordance with applicable data protection legislation. The operator employs industry-standard technical and organisational measures to protect the security and integrity of all personal data held on behalf of registered players.
Personal data collected through the platform is used solely for the purposes of account administration, identity verification, regulatory compliance, fraud prevention, and the provision of customer support. Player data is not sold, rented, or otherwise disclosed to third parties for commercial marketing purposes without the express consent of the data subject.
Players have the right to request access to, correction of, or deletion of their personal data, subject to the operator’s legal obligations to retain certain records. Requests concerning the exercise of data subject rights may be directed to the operator’s support team at support@prismcasino-canada.com.
Full details of the operator’s data processing practices, including the categories of data collected, the legal bases for processing, and the rights available to players, are set out in the Privacy Policy.
Responsible Gambling
Prism Casino recognises that gambling can carry risks for some individuals and is committed to supporting safe, informed, and responsible participation in its gaming services. The operator maintains a suite of responsible gambling tools accessible to all registered players.
Available Controls. Players may apply deposit limits, session time limits, loss limits, wager limits, and cooling-off periods through their account settings. Self-exclusion options are also available, enabling players to restrict access to the platform for a defined minimum period of no less than six months. Self-exclusion requests are processed promptly and without undue delay.
Minors Protection. In addition to age verification requirements, the operator recommends that players with minor children in their household make use of third-party parental control software to prevent unauthorised access to online gambling services.
Support Organisations. Players who believe they may be experiencing difficulties related to gambling are encouraged to seek assistance from independent support organisations, including:
- BeGambleAware: www.begambleaware.org
- Gambling Therapy: www.gamblingtherapy.org
The operator’s responsible gambling policy is described in further detail on the dedicated Responsible Gambling page.
Dispute Resolution
Prism Casino is committed to resolving player complaints in a fair, timely, and transparent manner. Players who have a complaint or grievance are requested to contact the customer support team in the first instance, using any of the contact methods set out on the Contact Us page. The operator will acknowledge the complaint and aim to provide a substantive response within a reasonable period.
In the event that a complaint cannot be resolved satisfactorily through the operator’s internal complaints procedure, players may refer their dispute to an independent Alternative Dispute Resolution (ADR) provider certified by the Curaçao Gaming Authority. The CGA has approved certified ADR providers in accordance with the LOK, and the operator will cooperate fully with any ADR process initiated in accordance with applicable procedures.
Players may also contact the Curaçao Gaming Authority directly with concerns of a regulatory nature via the CGA’s official communications channels at www.cga.cw.
Nothing in this disputes procedure limits or excludes any right that a player may have under applicable mandatory consumer protection legislation in the jurisdiction in which they reside.
This page was last updated on 6 April 2026. Prism Casino reserves the right to amend the information contained herein to reflect changes in applicable law, regulatory requirements, or operational circumstances. Players are encouraged to review this page periodically.