Relevance verified: 2026-04-23
Who We Are and Why This Policy Exists
Prism Casino operates the official website at https://prismcasino-canada.com/, serving players across Canada. Our registered address is Bentall Centre, 1055 Dunsmuir Street, Vancouver, BC V7X 1L3. We can be reached by phone at 1-866-887-7476 or by email at support@prismcasino-canada.com.
This Privacy Policy explains how Prism Casino collects, uses, stores, discloses, and protects personal information from users who visit our website or use our platform. We take our obligations under the Personal Information Protection and Electronic Documents Act (PIPEDA), British Columbia’s Personal Information Protection Act (PIPA), Quebec’s Act Respecting the Protection of Personal Information in the Private Sector (as amended by Law 25), and Canada’s Anti-Spam Legislation (CASL) seriously, and this document reflects those obligations.
By accessing our site and creating an account, you acknowledge that you have read and understood this policy.
What Information We Collect
Information You Provide Directly
When you register an account with Prism Casino, complete verification steps, or contact our support team, you provide us with personal information that may include:
- Your full legal name and date of birth
- Residential address and postal code
- Email address and phone number
- Government-issued identification documents (for identity and age verification)
- Financial information, including payment method details (credit card numbers, crypto wallet addresses, and similar data used to process deposits and withdrawals)
- Security credentials such as your username and password
We also collect information you submit voluntarily through contact forms, live chat, support tickets, or feedback requests.
Information Collected Automatically
When you visit our website, certain technical information is collected automatically through cookies, web beacons, and similar technologies. This may include:
- IP address and approximate geographic location
- Browser type and version, operating system
- Device identifiers and screen resolution
- Pages visited, session duration, click paths, and interaction patterns
- Referring URLs and search terms used to find our site
For full details on our use of cookies and similar tools, please refer to our Cookie Policy.
Information Collected Through Gaming Activity
As a licensed online casino operator, we retain records of your gaming history. This includes game sessions, bet amounts, outcomes, bonus usage, and account transaction history. This data is required for regulatory compliance, dispute resolution, responsible gambling monitoring, and the prevention of fraud and money laundering.
Why We Collect Your Information
Prism Casino collects personal information only for purposes that a reasonable person would consider appropriate in the circumstances. These purposes include:
Account management and service delivery. We use your information to create and maintain your player account, process deposits and withdrawals, verify your identity, and provide you with access to our platform.
Age and identity verification. Under Canadian law, online gambling platforms are required to verify that players are at least 19 years of age (or the applicable legal age in their province) and to confirm their identity. We collect identification documents and process them for this purpose.
Regulatory compliance and anti-money laundering (AML). We operate under casino licence number 3-102-353154 and are required by law to monitor transactions, report suspicious activity, and maintain records of player activity in accordance with the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and applicable provincial regulations.
Responsible gambling. We use account data and behavioural patterns to identify potential signs of problem gambling and to enforce self-exclusion requests, deposit limits, and cooling-off periods requested by players.
Fraud prevention and platform security. We analyse login activity, transaction patterns, and device data to detect and prevent fraudulent account access, bonus abuse, and other harmful behaviours.
Customer support. We use your contact details and account information to respond to inquiries and resolve disputes.
Marketing communications. With your consent, we may send you promotional offers, bonus notifications, and relevant updates by email or SMS. You may withdraw this consent at any time. See the section on your rights below.
Website analytics and improvement. We use aggregated and anonymised data to understand how players interact with our site and to improve the user experience.
Legal Basis for Processing
Our processing of your personal information is grounded in the following legal bases:
Consent. For marketing communications and non-essential cookies, we rely on your freely given, informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.
Contractual necessity. Processing your account data, payment details, and gaming records is necessary to deliver the services you have signed up for.
Legal obligation. Age verification, AML monitoring, record-keeping, and reporting to regulators are required by Canadian law and cannot be opted out of as a condition of accessing the platform.
Legitimate interests. We process certain technical and behavioural data to protect platform security, detect fraud, and improve our services, where this does not override your fundamental privacy interests.
How We Share Your Information
Prism Casino does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data in the following circumstances:
Service providers and processors. We work with third-party companies that assist us in operating the platform. These include payment processors, identity verification services, fraud detection providers, IT infrastructure providers, and customer support tools. All such providers are bound by confidentiality agreements and are prohibited from using your data for any purpose beyond the services they provide to us.
Game software providers. Some gameplay data may be shared with our software and content providers (including Play’n Go, Evolution, Playtech Live, PG Soft, BGAMING, Evoplay, Ezugi, and others listed on our website) to the extent necessary to deliver and maintain the relevant games.
Regulatory authorities. We may be required to disclose personal information to government bodies, law enforcement, or financial regulators when required by law, court order, or to respond to a lawful request. This includes reporting obligations under Canada’s AML framework.
Corporate transactions. In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. You will be notified if your information becomes subject to a materially different privacy policy as a result.
With your consent. We may share your information with third parties in any other manner to which you have explicitly consented.
Data Retention
We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, and to comply with our legal obligations. In practice, this means:
Account records and identity verification documents are retained for a minimum of five years following account closure, in compliance with AML legislation.
Transaction and gaming records are retained for at least five years, in line with our regulatory obligations.
Marketing consent records are retained until you withdraw consent, after which we will retain only the minimum data needed to honour your opt-out.
Technical logs (IP addresses, session data) are typically retained for up to 12 months unless required longer for fraud investigations or legal proceedings.
When data is no longer needed, it is securely deleted or anonymised in a manner that prevents reconstruction.
Cookies and Tracking Technologies
We use cookies, pixels, and similar tracking technologies on our website. Some are strictly necessary for the site to function, while others relate to performance analytics or targeted advertising (with your consent).
You can manage your cookie preferences through our cookie consent tool or through your browser settings. Blocking certain cookies may affect the functionality of the site. Please visit our Cookie Policy for a complete breakdown of the cookies we use and how to control them.
Your Rights Under Canadian Privacy Law
Depending on your province of residence, you have a number of rights with respect to your personal information:
Right of access. You have the right to request confirmation of whether we hold personal information about you and to receive a copy of that information in a clear and intelligible format.
Right to correction. If you believe any information we hold about you is inaccurate, incomplete, or outdated, you may request that we correct it.
Right to withdraw consent. Where our processing is based on consent, you may withdraw that consent at any time. This does not affect any processing carried out before withdrawal.
Right to erasure (where applicable). Residents of Quebec and certain other provinces may have the right to request deletion of their personal information under Law 25, subject to exceptions for information we are required to retain by law.
Right to data portability. In some circumstances, you may request that we provide your personal information in a structured, commonly used, and machine-readable format so that it can be transferred to another service.
Right to complain. If you believe we have handled your personal information in violation of applicable law, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca, or with your provincial privacy authority.
To exercise any of these rights, contact us at support@prismcasino-canada.com or by mail to Bentall Centre, 1055 Dunsmuir Street, Vancouver, BC V7X 1L3. We will respond to verified requests within 30 days, or within the timeframe required by applicable law.
We may need to verify your identity before processing a request.
Marketing and Commercial Electronic Messages
If you have opted in to receive promotional communications from Prism Casino, we may contact you by email or SMS with information about bonuses, new games, and special offers. Each marketing message will include a clear and functional unsubscribe mechanism.
In accordance with CASL, we will not send commercial electronic messages without your express or implied consent, and we will honour unsubscribe requests promptly, and no later than within 10 business days.
To opt out of marketing communications at any time, click the unsubscribe link in any message we send, or contact us directly at support@prismcasino-canada.com.
Security of Your Information
We take the security of your personal information seriously and use a combination of technical and organisational measures to protect it from unauthorised access, disclosure, loss, or misuse. These measures include:
- Transport Layer Security (TLS) encryption for all data transmitted between your device and our servers
- Secure storage of sensitive data with access controls and audit logging
- Regular security assessments and internal review processes
- Staff training on data protection obligations
No method of transmission over the internet or electronic storage is entirely secure. While we maintain industry-standard safeguards, we cannot guarantee absolute security. If we become aware of a security incident that is likely to result in a real risk of significant harm to affected individuals, we will notify the Office of the Privacy Commissioner and affected individuals as required by law.
Minors
Our platform is strictly for adults who meet the minimum legal age for gambling in their province (18 or 19 years of age, depending on jurisdiction). We do not knowingly collect personal information from individuals under this age. If we discover that a minor has registered or provided personal information, we will take immediate steps to close the account and delete the associated data.
If you believe a minor has accessed our services, please notify us immediately at support@prismcasino-canada.com.
International Data Transfers
Some of our service providers and game software partners are located outside of Canada. Where personal information is transferred internationally, we take steps to ensure it receives a comparable level of protection to that required under Canadian law, including through contractual safeguards.
If you are a Quebec resident, we note that under Law 25, personal information may only be communicated outside Quebec where we have conducted a privacy impact assessment and satisfied ourselves that the information will receive adequate protection.
Privacy Impact Assessments
In accordance with the requirements of Law 25 (Quebec), Prism Casino conducts privacy impact assessments when implementing new systems, technologies, or processes that involve the collection or use of personal information. These assessments help us identify and mitigate privacy risks before they materialise.
Changes to This Policy
We review this Privacy Policy periodically and may update it to reflect changes in our practices, platform features, or legal requirements. If we make material changes that affect how your personal information is used, we will notify you by posting a prominent notice on our website or by sending a direct communication to the email address associated with your account.
Your continued use of the platform after any such update constitutes your acknowledgment of the revised policy.
Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please get in touch with us:
Prism Casino – Privacy Inquiries
- Email: support@prismcasino-canada.com
- Phone: 1-866-887-7476
- Mailing address: Bentall Centre, 1055 Dunsmuir Street, Vancouver, BC V7X 1L3
If you are not satisfied with our response, you may escalate your complaint to the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or, if you are a Quebec resident, to the Commission d’acces a l’information du Quebec (CAI) at www.cai.quebec.